Privacy Policy

Introduction

SA Legal Guide ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

Personal Information (Signed-In Users Only)

When you create an account, we collect:

• Email Address: Used for account creation, authentication, and communication
• Account Credentials: Securely hashed passwords for account security
• Chat History: All your conversations with the Legal Info Assistant are saved to your account so you can access them later

Usage Information (All Users)

When you use our Service, we collect:

• Chat Messages: Your questions and the AI-generated responses (saved only for signed-in users; processed in real-time for guest users)
• Usage Data: Information about how you interact with our Service
• Device Information: Device type, operating system, and app version

Guest Users (Not Signed In)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Create and manage your account (signed-in users only)
• Save your chat history for future reference (signed-in users only)
• Process your questions through OpenAI's ChatGPT API to generate educational legal information
• Respond to your questions and provide customer support
• Send you important updates about our Service
• Analyze usage patterns to improve user experience
• Ensure the security and integrity of our Service

OpenAI (ChatGPT API)

• What is shared: Your chat messages (questions you ask) and conversation context (previous messages in the conversation)
• Purpose: To generate educational legal information responses using artificial intelligence
• When it's shared: Every time you send a message in the Legal Info Assistant chat
• Data retention by OpenAI: OpenAI may retain your data according to their privacy policy. As of our last review, OpenAI states they do not use API data to train their models, but they may retain data for up to 30 days for abuse monitoring
• OpenAI's privacy policy: https://openai.com/privacy
• OpenAI's API data usage policy: https://openai.com/enterprise-privacy

Other Third-Party Services

We may use additional third-party services for analytics, hosting, and infrastructure. These services have access only to the information necessary to perform their functions and are obligated not to disclose or use it for other purposes. We ensure that all third-party service providers maintain privacy and security standards that are equal to or greater than our own.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using HTTPS/TLS
• Secure password hashing using industry-standard algorithms
• Regular security assessments and updates
• Access controls and authentication mechanisms

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for data processing at any time

How to Exercise Your Rights

You can manage your data directly in the app:

• Delete Chat History: Go to Account → Manage Your Data → Delete Chat History
• Delete Account: Go to Account → Manage Your Data → Delete My Account

Alternatively, you can email us at privacy@salegalguide.com to:

• Request a copy of your personal data
• Request correction of your information
• Request deletion of your account and data
• Withdraw consent for data processing
• Exercise any other privacy rights

Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Account Information: Retained until you delete your account
• Chat History: Retained until you delete it or delete your account
• Guest User Data: Not stored; processed in real-time only

Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

We aim to respond to all privacy inquiries within 24-48 hours. For data deletion requests, we will process your request within 30 days as required by applicable privacy laws.